When you interact with our site, we collect two types of information Personally Identifiable Information (PII) and Non-Personally Identifiable Information (NPII).
Personally Identifiable Information ('PII') is data about you that is personally identifiable.
Our online e-newsletter asks users to give us contact information (like their name and e-mail address). This information is used to contact the visitor when necessary about special promotions; and discounts, and is never divulged to third parties in a manner that personally identifies you. Our site uses an order form for customers to request information, products; and services. We collect visitor's contact information (like their e-mail address). Contact information from the order form is used to send orders, information about our company, and occasional future promotional material. The customer's contact information is also used to get in touch with the customer when necessary regarding the order. Financial information that is collected is used to bill the user for products and services. We do not store credit card details nor do we share customer details with any 3rd parties in a manner that personally identifies the customer.
If authorised by you, we may also access profile and other information from services like Facebook.
Sharing with third parties
All personally identifiable data provided by individuals is maintained in confidence by Handserenity. There are instances, however, in which personally identifiable and non-personally identifiable information is shared with third parties, as described below.
With respect to personally identifiable information provided to Handserenity, Handserenity may, from time to time, provide information to certain third-party vendors for efficiency purposes in providing administrative services such as billing, delivery and pay-outs, or for other related services (i.e. DHL for delivery or PayPal for payments). Vendors and service providers are contractually required to keep confidential the information received, and may not use it for any purpose other than to carry out the services they perform on our behalf.
Please use the unsubscribe link on our emails to no longer receive future communications.
Non-Personally Identifiable Information ('NPII') data is collected by Handserenity and ad technology partners and in the future may be used for retargeting. We, and/or one or more of our ad technology partners, may collect NPII from people who visit our website(s). This data is anonymous, and can include information such as web pages you’ve viewed, date and time of page views, domain type, location information associated with your IP address, and your interactions to an ad delivered by us or our ad technology partners. Our ad technology partners use different methods to collect this type of data, including cookies and web beacons (pixel tags or clear gifs).
Social networking sites
Third party web analytics services
We work with third party service providers, including but not limited to Google Analytics, to help us better understand how you use the Handserenity Websites. These third party service providers will place cookies on your computer to collect information such as how you were referred to the Handserenity Website, how you navigate around the Handserenity Website, what you purchase and what traffic is driven by various marketing methods
This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow third party service providers to collect your credit card information, e-mail address or password information. These third party service providers may only use your personal information to perform services for us and may not share your personal information with anyone else, or use it for any other purpose, except on an aggregated, non-personally identifiable basis.
Third party sites
This site contains links to other sites. Handserenity is not responsible for the privacy practices or the content of such Web sites.Handserenity is a participant in the International Reiki Organisation & Hay House affiliate schemes, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Hay House.
Data retention policy
We will retain your information for as long as your account is active or as needed to provide you with services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Accessing your information
You have the right to ask us not to use your personal information for direct marketing purposes. You also have the right to request a copy of the personal information that we hold about you and to have any inaccuracies rectified. Please note that, as permitted by law, we may charge a nominal fee for information requests and may require you to prove your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Handserenity via our contact form.
We follow strict security procedures in the storage and disclosure of information, which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Handserenity internal procedures cover the storage, access and disclosure of your information.
Disclosure of information to outside parties
Handserenity.com does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.